Responsible Gaming

1. Is problem gambling only a financial issue?

No. Problem gambling is a behavioural addiction. It causes more than financial hardship — even after debts are repaid, gambling behaviour can still have other harmful effects.

2. Do you need to bet frequently to be affected?

Frequency alone is not the measure. If gambling causes emotional, physical, financial, or relationship distress for you or others, you may be affected regardless of how often you bet.

3. How much money must you lose to have a problem?

Win/loss amounts are not the key indicator. Problem gambling is addictive behaviour that affects finances, but money is not the only criterion. When gambling directly affects relationships, work, mental or physical health, or overall finances, it constitutes problem gambling.

4. Who is at risk?

Problem gambling can affect anyone regardless of income, background, culture, or education. Certain factors — genetics, environment, medical history, and age — may increase risk.

5. How can I protect myself?

• Understand gambling risks
• Treat gambling as entertainment, not income
• Use responsible gambling tools
• Set a gambling budget
• Avoid chasing losses or wins — outcomes are never guaranteed
• Stop when gambling is no longer enjoyable

6. What is responsible gambling communication?

Responsible gambling communication via email or in-app messages promotes healthy play and helps you understand available tools and resources — including limits, recognising problems, and support resources.

7. How do I self-exclude on the platform?

• Open self-exclusion in account security or responsible gaming settings (when available)
• Select the self-exclusion option
• Confirm; a confirmation email is sent to your registered address
• Follow the email instructions to confirm the request
• A cooling-off period usually applies; you may need to confirm the exclusion period again afterward
• If you do not complete selection within the deadline, the request may be cancelled and your account may remain active (subject to product rules)

Support Organisations

If you are concerned about yourself or someone you know:

Gamblers Anonymous

Website: https://gamblersanonymous.org/ga/

Gambling Therapy

Website: https://www.gamblingtherapy.org/